|
Q |
How do
I buy something from this site? |
A |
Simply
look on the left of the page and you will see the different
product ranges we offer for sale. Click on the range you wish to
view. Scroll down the page until you see the product you require,
click the
ADD TO BASKET button. You
will then be taken to the Shopping Basket page, where you will be shown
the product you have selected. If you wish to buy more than one of
that product, alter the quantity and click the recalculate button.
To continue shopping click the RETURN
TO SHOP button.
If
you have finished shopping click the
PROCEED TO
ORDER FORM |
|
Q |
COOKIES
I
have tried to add an item to my basket but when viewed the basket states
NO ITEMS IN
BASKET |
A |
Your internet security settings may
be set too high. Click on TOOLS. then INTERNET OPTIONS, then
SECURITY. If your slider or settings are on HIGH or above this
disables most COOKIES and many sites won't function. Change your
setting to MEDIUM and the site should function. Phone if you have
problems. 01463 237776 |
|
Q |
How do I
Know how much is in my basket ? |
A |
At any
time, on any page you can click the
VIEW BASKET button to see what you have selected. |
|
Q |
I have
selected something that I no longer require. How do I remove
an item from
my basket ? |
A |
Click a VIEW
BASKET button and click the REMOVE ITEM button
It will be removed |
|
Q |
I have
changed my mind and no longer wish to buy anything from the site.
How do I cancel my order ? |
A |
Click a VIEW
BASKET button. You will be taken to the
shopping basket. Click the
CANCEL ORDER button. |
|
Q |
How
do
I pay
? |
A |
You
can pay by credit card
on our secure site, send us a cheque
or ask us
to contact you to take your credit card details over the phone. |
|
Q |
Is my
credit
card
detail safe? |
A |
Yes,
We use a secure site to take your details. If you are at all
worried see answer above |
|
Q |
Can I pay
by cheque? |
A |
Yes. When
you click ORDER
NOW you are given the option to pay by post. You can
then send us a cheque. |
|
Q |
How
much is p
& p
? |
A |
Postage and
packaging varies on the weight of the parcel and the destination.
After you have selected the delivery destination on the shopping
basket and clicked PROCEED TO ORDER FORM, the
carriage will be shown. We have negotiated advantageous rates for our
delivery service, which are passed on to our customers. |
|
Q |
What
packaging
do
you despatch the goods in? |
A |
All goods
are packed in sturdy, cardboard, plastic or polystyrene boxes,
depending on the contents, with ample padding and refrigerated
blocks where required. |
|
Q |
When will
you
despatch the goods? |
A |
Goods are
despatched on a Tuesday or Wednesday
for next day delivery. Alternative days for delivery can be
made by arrangement. |
|
Q |
How
long do my purchases take to
arrive with me? |
A |
Our delivery
service for the majority of the UK is next
day .
Most of Europe is guaranteed 48 hours. The US and Canada
5-6 days. When we receive an order that cannot meet the delivery
times, we inform our customers of their arrangements prior to
despatch. |
|
Q |
What
happens about damages or lost goods? |
A |
Until our
customers have signed for the goods "received in good
condition" our deliveries are all insured and remain our
responsibility. When a parcel is opened and found to be faulty,
through the fault of ourselves or our carriers, then the
responsibility remains with us. |
|
Q |
Are there
any restrictions
on what you can send to different countries? |
A |
Yes.
Mainly to do with meat products. Should you ask for an item that
is restricted we will contact you to make alternative
arrangements For further information please look at our
export page. |
| |
We
have attempted to make our site user friendly.
We
hope, with the help of this page you find it so.
Should you have any
further questions or problems, please use the email form on
the page
or phone us on +44 (0) 1667
451051 |
