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Payment:
The Taste of Moray accepts the following credit and debit
cards Access, MasterCard, Visa, Switch
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Security:
The Taste of Moray currently uses a Payment Gateway provided
by World Pay, Part of the Royal Bank of Scotland . Please
visit
http://www.worldpay.com/shopper/index.php?page=worldpay
for full details
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Delivery Methods:
Standard service deliveries within the United Kingdom are made
by Parcelforce.
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Deliveries are, in the great
majority of cases, made on the date requested. (mainland
UK apart from the Highlands and Islands,) . If a delay occurs
and the parcel cannot be delivered on the requested date, the
carriers guarantee to deliver it the next day. If there is
nobody in to sign for the parcel a note can be left
instructing the carriers to, for example, leave next door,
leave in garage etc. Should the carriers not receive any
instructions a card will be left informing the recipient of a
telephone number to call to arrange delivery.
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Returns Procedure:
In the unlikely event of the goods being found to be faulty
please contact The Taste of Moray and we will arrange
collection. Faulty or damaged goods must be reported to us
within 2 days of delivery, and a refund or a replacement will
be arranged with the customer.
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Delivery damage or faulty goods:
In the event of damaged or faulty goods, customers must
contact the Taste of Moray in writing within 7 days of
receipt. In this case The Taste of Moray will, depending upon
our customers' preference, arrange for the damaged product or
products to be picked up by our carrier or their agents and
returned to the company. The Taste of Moray will only send a
replacement product, upon confirmation that the damaged items
have been returned. Perishable goods must have been kept
refrigerated from the day of delivery.
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Delivery Charges:
These are automatically added to the cost of the products as
part of the process of submitting an order.
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Insurance:
All deliveries are insured by The Taste of Moray
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Local Taxes & Duties:
Are the responsibility of the shopper in the country of
destination. The Taste of moray cannot be held responsible for
any delays in Overseas delivery due to collections of these
duties or taxes, or delays at Customs.
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Value Added Tax (VAT):
Where applicable, is included in the cost of each product.
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Order Confirmations:
Once you have submitted an order using our on-line shopping
system, you will receive a confirmation e-mail.
Providing the goods have not been despatched orders can be
cancelled at any time by contacting us. Click "CONTACT & ABOUT
US" Once goods have been delivered, we are unable to have
orders cancelled or returned, unless the goods are found to be
faulty. This clause is inserted because of the perishable
nature of our produce.
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Substitutions:
If a product is not available a substitution wil be made
with a similar product of equal or greater value. Please
inform us on the ORDER FORM if you are not willing to accept
substitutions
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Order Enquiries:
To follow up on the delivery of a product please email us at
info@tasteofmoray.co.uk or ring us on
01667 451051. We are
open 6 days a week 9.00am-5.00pm GMT. Calls are charged at the
standard rate.
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Data Protection:
The Taste of Moray will not disclose customer information, our
database remains confidential to the company. The Taste of
Moray work within the guidelines set-out in the Data
Protection Act 1998.
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Alcohol :
Persons legally permitted to do so, by local licensing
regulations, may order products containing alcohol .
Because of Customs regulations no alcohol can be sent to the
USA or Canada.
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Cancellation.
Orders may be cancelled at any time prior to dispatch by
email or phone.
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Unforeseen Circumstances:
While every effort will be made to meet customers demands,
cancellations or variations may be necessary as a result of
Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood,
Drought or other causes beyond the control of The Taste of
Moray.
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If you have a complaint,
please contact us immediately by e-mail at
complaints@tasteofmoray.co.uk or by phone on 016667
451051
9.00am-5.00pm GMT 6 days a week. calls charged at the standard
rate. Complaints will be acknowledged within 24 hours of
receipt, and will be dealt with as speedily as possible.
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The Taste of Moray reserve the right to refuse
sale of goods.
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Law:
These terms and conditions are governed by Scottish Law. By
ordering products from our site you indicate your acceptance
of these terms and conditions under the jurisdiction of the
Courts of Scotland.
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Our terms and conditions do not affect a
customers statutory rights.
