(These terms and conditions do not affect the customers statutory rights)

1. Payment: The Taste of moray accepts the following credit and debit cards Access, MasterCard, Visa, Switch

2. Security:  The Taste of Moray currently uses a Payment Gateway provided by World Pay, Part of the Royal Bank of Scotland . Please visit  http://www.worldpay.com/shopper/index.php?page=worldpay  for full details

3. Delivery Methods: Standard service deliveries within the United Kingdom are made by  Parcelforce.

4. Deliveries are, in the great majority of cases, made on the date requested.  (mainland UK apart from the Highlands and Islands,) . If a delay occurs and the parcel cannot be delivered on the requested date, the carriers guarantee to deliver it the next day. If there is nobody in to sign for the parcel a note can be left instructing the carriers to, for example, leave next door, leave in garage etc. Should the carriers not receive any instructions a card will be left informing the recipient of a telephone number to call to arrange delivery.

5. Returns Procedure: In the unlikely event of the goods being found to be faulty please contact The Taste of Moray and we will arrange collection. Faulty or damaged goods must be reported to us within 2 days of delivery, and a refund or a replacement will be arranged with the customer.

6. Delivery damage or faulty goods: In the event of damaged or faulty goods, customers must contact the Taste of Moray in writing within 7 days of receipt. In this case The Taste of Moray will, depending upon our customers' preference, arrange for the damaged product or products to be picked up by our carrier or their agents and returned to the company. The Taste of Moray will only send a replacement product, upon confirmation that the damaged items have been returned. Perishable goods must have been kept refrigerated from the day of delivery.

7. Delivery Charges: These are automatically added to the cost of the products as part of the process of submitting an order.

8. Insurance: All deliveries are insured by The Taste of Moray

9. Local Taxes & Duties: Are the responsibility of the shopper in the country of destination. The Taste of moray cannot be held responsible for any delays in Overseas delivery due to collections of these duties or taxes, or delays at Customs.

10. Value Added Tax (VAT): Where applicable, is included in the cost of each product.

11. Order Confirmations: Once you have submitted an order using our on-line shopping system, you will receive a confirmation  e-mail. Providing the goods have not been despatched orders can be cancelled at any time by contacting us. Click "CONTACT & ABOUT US" Once goods have been delivered, we are unable to have orders cancelled or returned, unless the goods are found to be faulty. This clause is inserted because of the perishable nature of our produce.

12. Substitutions: If a product is not available  a substitution wil be made with a similar product of equal or greater value. Please inform us on the ORDER FORM if you are not willing to accept substitutions

13. Order Enquiries: To follow up on the delivery of a product please email us at info@tasteofmoray.co.uk or ring us on 01667 451051.  We are open 6 days a week 9.00am-5.00pm GMT. Calls are charged at the standard rate.

14. Data Protection: The Taste of Moray will not disclose customer information, our database remains confidential to the company. The Taste of Moray work within the guidelines set-out in the Data Protection Act 1998.

15. Alcohol : Persons legally permitted to do so, by local licensing regulations, may order products containing alcohol . Products containing alcohol to North America cannot be shipped unless they are ordered as 'Personal Gifts'.

16. Cancellation.  Orders may be cancelled at any time prior to dispatch by email or phone.

17. Unforeseen Circumstances: While every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of A Taste of moray.

18. If you have a complaint, please contact us immediately by e-mail at complaints@tasteofmoray.co.uk or by phone on 016667 451051 9.00am-5.00pm GMT 6 days a week. calls charged at the standard rate. Complaints will be acknowledged within 24 hours of receipt, and will be dealt with as speedily as possible.

19. The Taste of Moray reserve the right to refuse sale of goods.

20. Law: These terms and conditions are governed by Scottish Law. By ordering products from our site you indicate your acceptance of these terms and conditions under the jurisdiction of the Courts of Scotland.

21. Our terms and conditions  do not affect a customers statutory rights.